Telecommunications provider, FLOW, says it is committed to continue investing in St. Vincent and the Grenadines and to improving the quality of service offered to customers.
This assurance came from Mr. Garfield Sinclair, the new President of Cable and Wireless Caribbean, who was in state on a one-day official visit to the St. Vincent Business Unit on Wednesday.
Mr. Sinclair who assumed the post on January 1, 2017, told reporters at a media session that the goal is to deliver the best telecoms service in St. Vincent and the Grenadines and the Caribbean region despite some current challenges.
Mr. Sinclair said they are acutely aware of the issues being experienced by customers in relation the quality of service provided by Flow locally, however he noted that some of these problems are due to congestion on the HFC network, following an increase in customers as a direct result of the merger in 2015 of Cable and Wireless Communications, the parent company for LIME, and Columbus International Inc, the operators of FLOW.
He said technicians are working to relieve the congestion on the FLOW network, and they expect the problem to be resolved by May/June, 2017.
Mr. Sinclair said there are also plans to improve the network capacity and bandwidth capacity in the Grenadines.
Meanwhile, the new President of Cable and Wireless Caribbean said there are no plans currently, to cut jobs at FLOW St. Vincent Limited.
This point was reiterated by Flow St. Vincent Country Manger, Mr. Wayne Hull.
“We have gone through that, what we called administrative merger back in 2016, around July. So we would have brought the two teams together, do the rationalization at that point and we are now operating as we saw the structure going forward for the foreseeable future. So at this point there are no plans to do any further job cuts at FLOW St. Vincent,” Mr. Hull said.